Incidents reported on status page for SightCall https://status.sightcall.com/ https://d1lppblt9t2x15.cloudfront.net/logos/726a77c4f411360026a58288f6fb43b1.png https://status.sightcall.com/ en https://status.sightcall.com/incident/560824 Fri, 30 May 2025 16:00:00 +0000 https://status.sightcall.com/incident/560824#bd8211a1991551b034a1a841386eb309c4f24ff1fa9c8695fb2dbf54918df308 Maintenance completed https://status.sightcall.com/incident/560824 Fri, 30 May 2025 16:00:00 +0000 https://status.sightcall.com/incident/560824#bd8211a1991551b034a1a841386eb309c4f24ff1fa9c8695fb2dbf54918df308 Maintenance completed https://status.sightcall.com/incident/560824 Mon, 12 May 2025 16:00:56 -0000 https://status.sightcall.com/incident/560824#fc47b728805555182e6e4b4fcf5d11b3ba845493cf582d29157cdf27b9f6c81f We are deploying a network configuration change in attempt to improve our service quality for users in China region. Please reach out to SightCall support if this negatively impacts the SightCall service to you and your users!" https://status.sightcall.com/incident/560824 Mon, 12 May 2025 16:00:56 -0000 https://status.sightcall.com/incident/560824#fc47b728805555182e6e4b4fcf5d11b3ba845493cf582d29157cdf27b9f6c81f We are deploying a network configuration change in attempt to improve our service quality for users in China region. Please reach out to SightCall support if this negatively impacts the SightCall service to you and your users!" https://status.sightcall.com/ Wed, 07 May 2025 07:27:47 +0000 https://status.sightcall.com/#139db8c5f9b6277db6f66544004f727ca6ee7023ec0fcfd143386f5629e56a02 SightCall EU Platform recovered https://status.sightcall.com/ Wed, 07 May 2025 07:22:18 +0000 https://status.sightcall.com/#139db8c5f9b6277db6f66544004f727ca6ee7023ec0fcfd143386f5629e56a02 SightCall EU Platform went down https://status.sightcall.com/ Wed, 23 Apr 2025 14:27:46 +0000 https://status.sightcall.com/#3038a0d63cd5b225b556b13e51cb1748a13445991a7fbfbdb52aec22d1688919 SightCall EU Platform recovered https://status.sightcall.com/ Wed, 23 Apr 2025 14:22:13 +0000 https://status.sightcall.com/#3038a0d63cd5b225b556b13e51cb1748a13445991a7fbfbdb52aec22d1688919 SightCall EU Platform went down https://status.sightcall.com/ Wed, 23 Apr 2025 14:15:44 +0000 https://status.sightcall.com/#0b278073e6170fee2003b4d79ad23e96b9f5337ce1fd10d37053361b0360cde8 SightCall EU Platform recovered https://status.sightcall.com/ Wed, 23 Apr 2025 14:00:13 +0000 https://status.sightcall.com/#0b278073e6170fee2003b4d79ad23e96b9f5337ce1fd10d37053361b0360cde8 SightCall EU Platform went down https://status.sightcall.com/incident/547380 Fri, 18 Apr 2025 15:26:00 -0000 https://status.sightcall.com/incident/547380#324d754aba95cf992cf3a5aec488ec95d94a72ad527459c3f76d2c2fab6891e8 Admin, agent, guest were currently unable to access our service for about 1.5 hours. The outage was caused by a failed infrastructure component that took 30 minutes to rebuild. https://status.sightcall.com/incident/547380 Fri, 18 Apr 2025 15:26:00 -0000 https://status.sightcall.com/incident/547380#324d754aba95cf992cf3a5aec488ec95d94a72ad527459c3f76d2c2fab6891e8 Admin, agent, guest were currently unable to access our service for about 1.5 hours. The outage was caused by a failed infrastructure component that took 30 minutes to rebuild. https://status.sightcall.com/incident/525734 Mon, 10 Mar 2025 13:33:00 -0000 https://status.sightcall.com/incident/525734#52e52de7df31ad771d60dfead4844d268e45f31f35ebbca92de28a7540bcb979 The issue seems to be resolved and the pictures should slowly start being sent out retroactively to the corresponding endpoints. https://status.sightcall.com/incident/525734 Mon, 10 Mar 2025 13:33:00 -0000 https://status.sightcall.com/incident/525734#52e52de7df31ad771d60dfead4844d268e45f31f35ebbca92de28a7540bcb979 The issue seems to be resolved and the pictures should slowly start being sent out retroactively to the corresponding endpoints. https://status.sightcall.com/incident/523242 Sun, 09 Mar 2025 11:00:00 +0000 https://status.sightcall.com/incident/523242#80b15e8bf086f96319b57e0212230114981611edc7d40a036f6dd1a3db8beda2 Maintenance completed https://status.sightcall.com/incident/523242 Sun, 09 Mar 2025 11:00:00 +0000 https://status.sightcall.com/incident/523242#80b15e8bf086f96319b57e0212230114981611edc7d40a036f6dd1a3db8beda2 Maintenance completed https://status.sightcall.com/incident/523242 Sun, 09 Mar 2025 08:00:00 -0000 https://status.sightcall.com/incident/523242#90977b774702aa5119535c72cedc722d30018f2daf91ca31f76b4e484e705f6d On Sunday March 9th, 2025 between 09:00am - 11:00am UTC we will be rolling out a major product update. During this maintenance period, users may experience an interruption of service. Details on this release please refer to our [Release Notes](https://support.sightcall.com/hc/en-us/articles/35005964909076-SightCall-25-1-Q1-2025-Release-Notes-March-9-2025). **Important Reminders:** No action is required by you or your teams relating to this product release. Our Success and Support teams will be in touch to manage any relevant implementation. The bulk of this release is related to the **SightCall VISION** platform, however, customers still using **SightCall Classic** will benefit from bug fixes and call quality improvements. https://status.sightcall.com/incident/523242 Sun, 09 Mar 2025 08:00:00 -0000 https://status.sightcall.com/incident/523242#90977b774702aa5119535c72cedc722d30018f2daf91ca31f76b4e484e705f6d On Sunday March 9th, 2025 between 09:00am - 11:00am UTC we will be rolling out a major product update. During this maintenance period, users may experience an interruption of service. Details on this release please refer to our [Release Notes](https://support.sightcall.com/hc/en-us/articles/35005964909076-SightCall-25-1-Q1-2025-Release-Notes-March-9-2025). **Important Reminders:** No action is required by you or your teams relating to this product release. Our Success and Support teams will be in touch to manage any relevant implementation. The bulk of this release is related to the **SightCall VISION** platform, however, customers still using **SightCall Classic** will benefit from bug fixes and call quality improvements. https://status.sightcall.com/incident/464736 Wed, 20 Nov 2024 12:55:00 -0000 https://status.sightcall.com/incident/464736#ad654f38d435a09fce82fe07d3def022e6948492710ad64aec2cc0331b243b99 A scheduled update to our core product was performed on Sunday 11/17. Part of this update included minor changes to how the call setup conditions are configured. Unfortunately, this update created an unexpected “race condition” within certain integrated environments that impacted customers using SightCall VISION integrated with Genysis, Salesforce, and NICE. The root cause has been identified, and we deployed a fix to resolve the outage at 09:00 am PST 11/19. We apologized for any inconvenience this has caused. We are working on improving the release testing process to minimize the future occurrence of similar issues. https://status.sightcall.com/incident/435015 Thu, 26 Sep 2024 08:44:00 -0000 https://status.sightcall.com/incident/435015#d954001e85c62c6ff97217b78ba28a02999365495f86de77acf2ec21f7ca9ba6 Our Production environment is experiencing an unexpected outage and our Operations teams are investigating. https://status.sightcall.com/incident/395710 Tue, 09 Jul 2024 13:54:00 -0000 https://status.sightcall.com/incident/395710#cccd6398aed78684121007e500d1204c982990bac817910efaa27752496b1f12 We are currently experiencing an unexpected downtime with our cloud connection. Our technical team is actively working to identify the issue and restore service as quickly as possible. https://status.sightcall.com/incident/395710 Tue, 09 Jul 2024 13:54:00 -0000 https://status.sightcall.com/incident/395710#cccd6398aed78684121007e500d1204c982990bac817910efaa27752496b1f12 We are currently experiencing an unexpected downtime with our cloud connection. Our technical team is actively working to identify the issue and restore service as quickly as possible. https://status.sightcall.com/incident/382809 Wed, 12 Jun 2024 06:30:00 +0000 https://status.sightcall.com/incident/382809#e8b559fdd1d3c75ded7193fe9290bf262c2a81a27679608d2fc9237060d0ef62 Maintenance completed https://status.sightcall.com/incident/382809 Wed, 12 Jun 2024 06:00:00 -0000 https://status.sightcall.com/incident/382809#23bc65e6bfbc992cad645e2b4e07870f9deb2c67d0f87eef7d1c108dfba1d9cd The SightCall engineering team must update an essential component and restart the associated service and signaling system. Scheduled Maintenance Details: • Date: Wednesday June 11, 2024 • Time: 6:00 AM UTC • Duration: Approximately 15 to 30 minutes During this time, new connections and calls will not be possible. We understand the inconvenience this may cause and assure you that we will make every effort to complete the necessary updates as swiftly as possible. Thank you for your understanding and cooperation. Should you have any concerns or need further information, please do not hesitate to reach out to support@sightcall.com or your dedicated Customer Success Manager. https://status.sightcall.com/incident/356799 Wed, 17 Apr 2024 13:38:00 -0000 https://status.sightcall.com/incident/356799#bf868c70dccfd6d43935cf5cce6eb128cbd511248ebecc09c4c154a873587a7a The EU core was experiencing a short downtime from around 13.20 - 13.50 CEST on April 16th, due to an error in behavior of our Database routing component. We have made changes to avoid this type of error in the future. https://status.sightcall.com/incident/337647 Sun, 03 Mar 2024 09:00:00 +0000 https://status.sightcall.com/incident/337647#d986ba00c5d86fdce2710b3d42f0b136d5c0c72d64ad400a2d3757b0faab4546 Maintenance completed https://status.sightcall.com/incident/337647 Sun, 03 Mar 2024 08:00:00 -0000 https://status.sightcall.com/incident/337647#ef2952ab0cd7d7b5f82e57af01b035d3759c9dbc4e7400bd02b3a7c70f4efab9 This maintenance window will enable us to implement necessary enhancements for the EU Core of our product and improve our system's performance in a minimally impactful way. https://status.sightcall.com/incident/333796 Thu, 29 Feb 2024 15:20:00 -0000 https://status.sightcall.com/incident/333796#c96e3d81571ac168265297f915c8968874a98b677f2ff413ea387a79589689ab Sightcall services have returned to a stable status at 4.14pm CET resulting in a total estimated downtime of 10min. https://status.sightcall.com/incident/373094 Sun, 11 Feb 2024 15:00:00 +0000 https://status.sightcall.com/incident/373094#710bdca5fa17fa9b1e2820b1ae78ffe605b3934af564910a98d4d27b13a6ffc8 Maintenance completed https://status.sightcall.com/incident/373094 Sun, 11 Feb 2024 15:00:00 +0000 https://status.sightcall.com/incident/373094#710bdca5fa17fa9b1e2820b1ae78ffe605b3934af564910a98d4d27b13a6ffc8 Maintenance completed https://status.sightcall.com/incident/373094 Sun, 11 Feb 2024 08:00:00 -0000 https://status.sightcall.com/incident/373094#1e411ad6b277d8d3a8751ceb53cccd71a9959081f015b662454dbfbeae1988e0 At SightCall, we've been preparing our first product update for 2024, which enhances our next-generation Visual Assistance Platform, SightCall VISION and contains improvements for our classic Visual Support product and Digital Flows. During this maintenance period, users may experience an interruption of service. https://status.sightcall.com/incident/373094 Sun, 11 Feb 2024 08:00:00 -0000 https://status.sightcall.com/incident/373094#1e411ad6b277d8d3a8751ceb53cccd71a9959081f015b662454dbfbeae1988e0 At SightCall, we've been preparing our first product update for 2024, which enhances our next-generation Visual Assistance Platform, SightCall VISION and contains improvements for our classic Visual Support product and Digital Flows. During this maintenance period, users may experience an interruption of service. https://status.sightcall.com/incident/320446 Wed, 31 Jan 2024 17:27:00 -0000 https://status.sightcall.com/incident/320446#ae1f7554172875c398dd465ebb33ac57cf67a88172140ee2306e0a1cfc0726dd SightCall experienced a temporary outage of its EU Prod environment. This lasted approx. from 11.28-11.44am CET. https://status.sightcall.com/incident/242907 Tue, 08 Aug 2023 12:55:00 -0000 https://status.sightcall.com/incident/242907#d16fc9e8d845528a52d1b3d10dd98b59dff9fcccf0c63a3cc24a8c98d6853c7c We have identified the root cause. The service is being restored. It may be necessary to refresh the page and login again to access the service. https://status.sightcall.com/incident/242907 Tue, 08 Aug 2023 12:30:00 -0000 https://status.sightcall.com/incident/242907#a4395106b75f54a6f76bdb2a3d461aff5ed13da36b5cdb8a81fbd3ea3ac60c0a We are investigating reports of an issue affecting the US core platforms. Users may not be able to login or place calls at this time. The EU core platform is not affected. https://status.sightcall.com/incident/223437 Sun, 09 Jul 2023 10:00:00 +0000 https://status.sightcall.com/incident/223437#3c6ca16cee925930e40f28bb18e383ed60c00491a53d5d48735169f91adb603b Maintenance completed https://status.sightcall.com/incident/223437 Sun, 09 Jul 2023 10:00:00 +0000 https://status.sightcall.com/incident/223437#3c6ca16cee925930e40f28bb18e383ed60c00491a53d5d48735169f91adb603b Maintenance completed https://status.sightcall.com/incident/223437 Sun, 09 Jul 2023 08:00:00 -0000 https://status.sightcall.com/incident/223437#8c36e4bbaa94203fca9259a200934663be70a06ac956ebeb59b68805ef61367e July 9, 2023 between 1:00 am and 3:00 am PST (08:00 - 10:00 UTC) we will be rolling out a product update. Users may experience an interruption of service during this maintenance period. https://status.sightcall.com/incident/223437 Sun, 09 Jul 2023 08:00:00 -0000 https://status.sightcall.com/incident/223437#8c36e4bbaa94203fca9259a200934663be70a06ac956ebeb59b68805ef61367e July 9, 2023 between 1:00 am and 3:00 am PST (08:00 - 10:00 UTC) we will be rolling out a product update. Users may experience an interruption of service during this maintenance period. https://status.sightcall.com/incident/213770 Tue, 30 May 2023 22:30:00 -0000 https://status.sightcall.com/incident/213770#692f7b1c348d55874a17d62e89b7b84edd39ee7699bec116e427a05fb93ef0a8 A new version of the Visual Support AppClip was published on the AppStore that fixes the issue https://status.sightcall.com/incident/213770 Tue, 30 May 2023 22:30:00 -0000 https://status.sightcall.com/incident/213770#692f7b1c348d55874a17d62e89b7b84edd39ee7699bec116e427a05fb93ef0a8 A new version of the Visual Support AppClip was published on the AppStore that fixes the issue https://status.sightcall.com/incident/213770 Tue, 30 May 2023 14:00:00 -0000 https://status.sightcall.com/incident/213770#7e6a8e360a65675e0e9a96317749cdb720c4ca1ba17e3347aa57fccc4d54aa4f We have confirmed that the latest version of Visual Support's AppClip (NoApp setting) version 4.5.0 is crashing on call start. We are working to publish a fixed version ASAP. This does not affect the fully downloaded app from the AppStore https://status.sightcall.com/incident/213770 Tue, 30 May 2023 14:00:00 -0000 https://status.sightcall.com/incident/213770#7e6a8e360a65675e0e9a96317749cdb720c4ca1ba17e3347aa57fccc4d54aa4f We have confirmed that the latest version of Visual Support's AppClip (NoApp setting) version 4.5.0 is crashing on call start. We are working to publish a fixed version ASAP. This does not affect the fully downloaded app from the AppStore https://status.sightcall.com/incident/209547 Sat, 20 May 2023 12:05:00 -0000 https://status.sightcall.com/incident/209547#8561dacfb6f8bcc8b1355991479a742da4aeabf177562e1ecff956a3a7022eb4 Over half of our RTPs have been restored, with at least one in most geographic regions, ensuring that our service stays accessible. We are working with our hardware and cloud providers to restore our platform to its full capacity. The service is not degraded by the current availability of RTPs. https://status.sightcall.com/incident/209547 Sat, 20 May 2023 12:05:00 -0000 https://status.sightcall.com/incident/209547#8561dacfb6f8bcc8b1355991479a742da4aeabf177562e1ecff956a3a7022eb4 Over half of our RTPs have been restored, with at least one in most geographic regions, ensuring that our service stays accessible. We are working with our hardware and cloud providers to restore our platform to its full capacity. The service is not degraded by the current availability of RTPs. https://status.sightcall.com/incident/209547 Fri, 19 May 2023 23:00:00 -0000 https://status.sightcall.com/incident/209547#29179db50e9ea3fee7ea9d43a1ffa5b045d88ff56222410856cd670a36a64d0e Service is restored https://status.sightcall.com/incident/209547 Fri, 19 May 2023 23:00:00 -0000 https://status.sightcall.com/incident/209547#29179db50e9ea3fee7ea9d43a1ffa5b045d88ff56222410856cd670a36a64d0e Service is restored https://status.sightcall.com/incident/205187 Sun, 07 May 2023 10:00:00 +0000 https://status.sightcall.com/incident/205187#bc4b2f988783ddf78f7a74b939bf112d4ae539a48129a51c3de796071daa1bd1 Maintenance completed https://status.sightcall.com/incident/205187 Sun, 07 May 2023 10:00:00 +0000 https://status.sightcall.com/incident/205187#bc4b2f988783ddf78f7a74b939bf112d4ae539a48129a51c3de796071daa1bd1 Maintenance completed https://status.sightcall.com/incident/205187 Sun, 07 May 2023 08:00:00 -0000 https://status.sightcall.com/incident/205187#be8b3cd747da43e15b1da5f510eb2b4266ef1df429dc4227e1817eb8bfa421c7 SightCall will be releasing a product update on May 7, 2023 between 1:00 am and 3:00 am PST (08:00 - 10:00 UTC). Users may experience an interruption of service during this maintenance period. https://status.sightcall.com/incident/205187 Sun, 07 May 2023 08:00:00 -0000 https://status.sightcall.com/incident/205187#be8b3cd747da43e15b1da5f510eb2b4266ef1df429dc4227e1817eb8bfa421c7 SightCall will be releasing a product update on May 7, 2023 between 1:00 am and 3:00 am PST (08:00 - 10:00 UTC). Users may experience an interruption of service during this maintenance period. https://status.sightcall.com/incident/150720 Wed, 04 Jan 2023 22:20:00 -0000 https://status.sightcall.com/incident/150720#eaa98250d9422921158eb770927e8ebe6dc696e8534b3c40f5393d925786ae40 SightCall Service was severely slowed down around 9:30am - 10:45 am Pacific Time that can potentially cause the following errors: - Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable" - Read timed out https://status.sightcall.com/incident/150720 Wed, 04 Jan 2023 22:20:00 -0000 https://status.sightcall.com/incident/150720#eaa98250d9422921158eb770927e8ebe6dc696e8534b3c40f5393d925786ae40 SightCall Service was severely slowed down around 9:30am - 10:45 am Pacific Time that can potentially cause the following errors: - Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable" - Read timed out https://status.sightcall.com/incident/145135 Wed, 14 Dec 2022 16:13:00 -0000 https://status.sightcall.com/incident/145135#6fa5471944a39e7ee99347a2dfacccb5599553d859efdb498ed1ca3639c54b62 The SightCall Console experienced a temporary unavailability. The service has since been restored. https://status.sightcall.com/incident/145135 Wed, 14 Dec 2022 16:13:00 -0000 https://status.sightcall.com/incident/145135#6fa5471944a39e7ee99347a2dfacccb5599553d859efdb498ed1ca3639c54b62 The SightCall Console experienced a temporary unavailability. The service has since been restored. https://status.sightcall.com/incident/145135 Wed, 14 Dec 2022 16:03:00 -0000 https://status.sightcall.com/incident/145135#666c2e701a16d7d9404c3e20198bf4529783f100d1645a0fde3cb969cab7c64b The SightCall Console experienced a temporary unavailability. The service has since been restored. https://status.sightcall.com/incident/145135 Wed, 14 Dec 2022 16:03:00 -0000 https://status.sightcall.com/incident/145135#666c2e701a16d7d9404c3e20198bf4529783f100d1645a0fde3cb969cab7c64b The SightCall Console experienced a temporary unavailability. The service has since been restored. https://status.sightcall.com/incident/140474 Wed, 30 Nov 2022 16:12:00 -0000 https://status.sightcall.com/incident/140474#7398f285f574e41a5e4919a1635b065e19c7f6aa7a717853e914dcf171aef951 The service has been restored. Thanks for your understanding https://status.sightcall.com/incident/140474 Wed, 30 Nov 2022 16:12:00 -0000 https://status.sightcall.com/incident/140474#7398f285f574e41a5e4919a1635b065e19c7f6aa7a717853e914dcf171aef951 The service has been restored. Thanks for your understanding https://status.sightcall.com/incident/140474 Wed, 30 Nov 2022 15:55:00 -0000 https://status.sightcall.com/incident/140474#cfad646eb979a50e54dff25f773df5ca7d53e2c91a1d31a843f13d603b907a3e We are currently experiencing an outage preventing access to the SightCall console. We are investigating the matter and will provide an update shortly. https://status.sightcall.com/incident/140474 Wed, 30 Nov 2022 15:55:00 -0000 https://status.sightcall.com/incident/140474#cfad646eb979a50e54dff25f773df5ca7d53e2c91a1d31a843f13d603b907a3e We are currently experiencing an outage preventing access to the SightCall console. We are investigating the matter and will provide an update shortly. https://status.sightcall.com/incident/135778 Sun, 27 Nov 2022 10:00:00 +0000 https://status.sightcall.com/incident/135778#109700af531bb0df3ddd05a6c53712d710b1a9d34acecd4fe3f1b73adb158b9d Maintenance completed https://status.sightcall.com/incident/135778 Sun, 27 Nov 2022 10:00:00 +0000 https://status.sightcall.com/incident/135778#109700af531bb0df3ddd05a6c53712d710b1a9d34acecd4fe3f1b73adb158b9d Maintenance completed https://status.sightcall.com/incident/135778 Sun, 27 Nov 2022 08:00:00 -0000 https://status.sightcall.com/incident/135778#7f131d5163c72c1cbca31b2925ec926c0019bd9b713e511932ee7cea1a93d82d SightCall will be releasing a product update on November 27, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period noted above. Should you have any questions regarding this update, please contact your Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/135778 Sun, 27 Nov 2022 08:00:00 -0000 https://status.sightcall.com/incident/135778#7f131d5163c72c1cbca31b2925ec926c0019bd9b713e511932ee7cea1a93d82d SightCall will be releasing a product update on November 27, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period noted above. Should you have any questions regarding this update, please contact your Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/129605 Wed, 26 Oct 2022 11:05:00 -0000 https://status.sightcall.com/incident/129605#5ef305add4a34386544e0b22a2c834ae2d2c49a402861941ea67269d930289f4 We have deployed a fix to address the issue to our production environment. A reload/refresh may be necessary in order to take full effect. If you still encounter any issues please contact our Support team. https://status.sightcall.com/incident/129605 Wed, 26 Oct 2022 11:05:00 -0000 https://status.sightcall.com/incident/129605#5ef305add4a34386544e0b22a2c834ae2d2c49a402861941ea67269d930289f4 We have deployed a fix to address the issue to our production environment. A reload/refresh may be necessary in order to take full effect. If you still encounter any issues please contact our Support team. https://status.sightcall.com/incident/129605 Thu, 20 Oct 2022 12:39:00 -0000 https://status.sightcall.com/incident/129605#b73b02a4569160b1237741f933f96a8534b07991b327576eaa60c1cd2e1f6c0e We are currently investigating an issue affecting calls made via WebRTC. We have heard reports of calls failing after an initial connection. Our engineering team is working on finding a resolution as fast as possible. https://status.sightcall.com/incident/129605 Thu, 20 Oct 2022 12:39:00 -0000 https://status.sightcall.com/incident/129605#b73b02a4569160b1237741f933f96a8534b07991b327576eaa60c1cd2e1f6c0e We are currently investigating an issue affecting calls made via WebRTC. We have heard reports of calls failing after an initial connection. Our engineering team is working on finding a resolution as fast as possible. https://status.sightcall.com/incident/108741 Sun, 11 Sep 2022 10:00:00 +0000 https://status.sightcall.com/incident/108741#40383f56c743ffc9005fee2a6ecf40b57dea1d79824d5cf6147c9d686a4c1e9b Maintenance completed https://status.sightcall.com/incident/108741 Sun, 11 Sep 2022 10:00:00 +0000 https://status.sightcall.com/incident/108741#40383f56c743ffc9005fee2a6ecf40b57dea1d79824d5cf6147c9d686a4c1e9b Maintenance completed https://status.sightcall.com/incident/108741 Sun, 11 Sep 2022 08:00:00 -0000 https://status.sightcall.com/incident/108741#bbb636d23d7cd34ce06107186cbc3a309a392b565cd4d953a9662d53fade35b3 SightCall will be releasing a product update in 30 days on September 11, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period noted above. Should you have any questions regarding this update, please contact your Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/108741 Sun, 11 Sep 2022 08:00:00 -0000 https://status.sightcall.com/incident/108741#bbb636d23d7cd34ce06107186cbc3a309a392b565cd4d953a9662d53fade35b3 SightCall will be releasing a product update in 30 days on September 11, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period noted above. Should you have any questions regarding this update, please contact your Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/111802 Tue, 23 Aug 2022 01:00:00 -0000 https://status.sightcall.com/incident/111802#b603b3ce3bad756d0dd30b79ea50bf0e9cf998887d043aacb89e3a0dfb4e3d5b We have identified the root cause and fixed the issue. Thank you for your patience. https://status.sightcall.com/incident/111802 Tue, 23 Aug 2022 00:00:00 -0000 https://status.sightcall.com/incident/111802#151cbdc5bab3c351d8e3190be03b00f8e93b1386fbd7f1bcbd95ca39c04fd376 There is currently an issue with our platform affecting EU Core servers: console.sightcall.com admin.sightcall.com api.sightcall.com guest.sightcall.com We have an Operations team that monitor our platform 24x7 to insure that our platform stays reliable at all times. They are currently working on it to resolve it as soon as possible. Thank you for understanding. https://status.sightcall.com/incident/106460 Tue, 02 Aug 2022 14:00:00 -0000 https://status.sightcall.com/incident/106460#a9913656982ac84b79374dc025844624096a63d6d3cbaed3cc13d939a0df5a8e We have identified the root cause, a faulty setup had caused a bottleneck for some of the workers in charge of uploading pictures to 3rd party services. This setup has been removed and the pictures are being processed. No data loss expected, please reach out if you do not receive the pictures within the next few hours. https://status.sightcall.com/incident/106460 Tue, 02 Aug 2022 12:03:00 -0000 https://status.sightcall.com/incident/106460#b5fffbfed35ee93b390b9b2c92dec92be15a23aeea8547f26e03a864967d904b We are currently investigating a delay in processing pictures on the EU core platform. https://status.sightcall.com/incident/104620 Wed, 27 Jul 2022 14:53:00 -0000 https://status.sightcall.com/incident/104620#0848807ff48b9c171c01094a8445f6bcb9a46f130a330bdbe09bdc2dd5ebd914 We have made some changes in the SMS providers used in the region which have resolved the issues. We will keep monitoring the impact and evaluate our usage of SMS providers in that region. https://status.sightcall.com/incident/104620 Wed, 27 Jul 2022 14:53:00 -0000 https://status.sightcall.com/incident/104620#0848807ff48b9c171c01094a8445f6bcb9a46f130a330bdbe09bdc2dd5ebd914 We have made some changes in the SMS providers used in the region which have resolved the issues. We will keep monitoring the impact and evaluate our usage of SMS providers in that region. https://status.sightcall.com/incident/104620 Mon, 25 Jul 2022 22:30:00 -0000 https://status.sightcall.com/incident/104620#5363739bd1bffa1d220356ce4abec48246f7ea8edab885985ed34f55600090ba SMS Delivery issue for Brazil Destination numbers https://status.sightcall.com/incident/104620 Mon, 25 Jul 2022 22:30:00 -0000 https://status.sightcall.com/incident/104620#5363739bd1bffa1d220356ce4abec48246f7ea8edab885985ed34f55600090ba SMS Delivery issue for Brazil Destination numbers https://status.sightcall.com/incident/102065 Tue, 12 Jul 2022 13:00:00 -0000 https://status.sightcall.com/incident/102065#20c0771cc6a510a2f69998a6d67ee5450886c25a89e9bbb53408d8ffffba6724 SMS Delivery issue has been resolved for US Core tenants. https://status.sightcall.com/incident/102065 Tue, 12 Jul 2022 13:00:00 -0000 https://status.sightcall.com/incident/102065#20c0771cc6a510a2f69998a6d67ee5450886c25a89e9bbb53408d8ffffba6724 SMS Delivery issue has been resolved for US Core tenants. https://status.sightcall.com/incident/102065 Mon, 11 Jul 2022 13:50:00 -0000 https://status.sightcall.com/incident/102065#7d04dc48d9afac05ea6abb06c54ba614b0f43ceb0981837a56131efbede653eb SMS Delivery issue has been resolved for EU Core tenants. https://status.sightcall.com/incident/102065 Mon, 11 Jul 2022 13:50:00 -0000 https://status.sightcall.com/incident/102065#7d04dc48d9afac05ea6abb06c54ba614b0f43ceb0981837a56131efbede653eb SMS Delivery issue has been resolved for EU Core tenants. https://status.sightcall.com/incident/102065 Mon, 11 Jul 2022 07:00:00 -0000 https://status.sightcall.com/incident/102065#fbdb5d20f313611fb97d8568af1c19c953c12a54817df646efe8a6ac7a49c3c7 SMS Delivery issue for US Destination numbers https://status.sightcall.com/incident/102065 Mon, 11 Jul 2022 07:00:00 -0000 https://status.sightcall.com/incident/102065#fbdb5d20f313611fb97d8568af1c19c953c12a54817df646efe8a6ac7a49c3c7 SMS Delivery issue for US Destination numbers https://status.sightcall.com/incident/99569 Thu, 07 Jul 2022 15:46:00 -0000 https://status.sightcall.com/incident/99569#1c60b5ac09f21c9c14d147a8d65fab9d18afc2f4d8e26d1f92087fbf6070d858 We have identified a faulty API route used by our platform during the user login. This created a bottleneck for other services as well, resulting in performance issues at times when many users were attempting to login. This has been addressed and we expect the platform to be fully responsive now. We will be taking this as an opportunity to review our platform overall for performance improvements in order to avoid these kinds of impacts going forward. https://status.sightcall.com/incident/100090 Wed, 06 Jul 2022 13:35:00 -0000 https://status.sightcall.com/incident/100090#b9e42e5e9be7b0ab1727bcba0ca0204f00c9bd1730c3435b9ae621b37d9f34f1 Users attempting to connect to certain real-time platforms via WebRTC were not able to connect to the call. The faulty real-time platforms were fixed and restarted. WebRTC connections are now fully functional again. https://status.sightcall.com/incident/100090 Wed, 06 Jul 2022 13:05:00 -0000 https://status.sightcall.com/incident/100090#f51574171f2c3a75779b7242f48f5d798d15a98df6640452a77035c69e321629 We are investigating issues reported regarding WebRTC connections in certain regions. https://status.sightcall.com/incident/99569 Wed, 06 Jul 2022 06:30:00 -0000 https://status.sightcall.com/incident/99569#4e401227335fc6197a979d62f5a0a3acc4477a0cc73e66e1bd8f12404b4b8609 The platform is still experiencing intermittent performance issues were it might take longer than usual to access the platform or require several tries. https://status.sightcall.com/incident/99569 Tue, 05 Jul 2022 17:00:00 -0000 https://status.sightcall.com/incident/99569#6115ed8b5619ff3bb99657e90772f1c398d6f41d653c091a88815a07c1ac78d6 Our operations team has restarted some services and made some changes that have resolved the majority of the issues related to platform slowness. https://status.sightcall.com/incident/99569 Mon, 04 Jul 2022 07:07:00 -0000 https://status.sightcall.com/incident/99569#a0a9323f77a6739ae22dd587686ea3fe873b561a6c9f775468e42b384e693a7f We are currently investigating some issues related to accessing certain SightCall services. There may delays in logging in to the console or retrieving data via the admin portal and API. https://status.sightcall.com/incident/98264 Tue, 21 Jun 2022 19:02:00 -0000 https://status.sightcall.com/incident/98264#439b95b0767d2bab166580140a2cdb661a681319e54fa2d6a1e14fdb32fcf927 Our operations team have resolved the issue and the service in charge of processing pictures has been fully restored https://status.sightcall.com/incident/98264 Mon, 20 Jun 2022 20:00:00 -0000 https://status.sightcall.com/incident/98264#f9baf526b9a1d973b58c5aee8cb7d0c170645534c525eb3729035bfa95fee3cb We have had reports of delays in processing pictures taken during a SightCall Session https://status.sightcall.com/incident/92026 Sun, 05 Jun 2022 10:00:00 +0000 https://status.sightcall.com/incident/92026#73c0c179a24cd970f7d551fbc6a5408b1606a505ba935f04de35775633b88137 Maintenance completed https://status.sightcall.com/incident/92026 Sun, 05 Jun 2022 10:00:00 +0000 https://status.sightcall.com/incident/92026#73c0c179a24cd970f7d551fbc6a5408b1606a505ba935f04de35775633b88137 Maintenance completed https://status.sightcall.com/incident/92026 Sun, 05 Jun 2022 08:00:00 -0000 https://status.sightcall.com/incident/92026#7a6a8c7ced80d3db81f143e58e06ec7ec8933ea383b49dacfe340e4a39df5d1c A release update will take place on June 5, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC) . Users may experience an interruption of service during the maintenance period. Should you have any questions regarding the update, please contact your SightCall Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/92026 Sun, 05 Jun 2022 08:00:00 -0000 https://status.sightcall.com/incident/92026#7a6a8c7ced80d3db81f143e58e06ec7ec8933ea383b49dacfe340e4a39df5d1c A release update will take place on June 5, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC) . Users may experience an interruption of service during the maintenance period. Should you have any questions regarding the update, please contact your SightCall Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/85306 Mon, 02 May 2022 07:10:00 -0000 https://status.sightcall.com/incident/85306#a7e1d587be3409dfa0c537555e67adf6041e3892f94089489a685d508965b08a The issue is resolved. Traffic was diverted from the faulty server. An RCA document is available upon request https://status.sightcall.com/incident/85306 Mon, 02 May 2022 07:10:00 -0000 https://status.sightcall.com/incident/85306#a7e1d587be3409dfa0c537555e67adf6041e3892f94089489a685d508965b08a The issue is resolved. Traffic was diverted from the faulty server. An RCA document is available upon request https://status.sightcall.com/incident/85306 Mon, 02 May 2022 05:00:00 -0000 https://status.sightcall.com/incident/85306#250d1923c73f6e3b14518b2b4b0c0a7db3c92df64f8221e3efd7688953a33fa7 Our platform is showing "Offline" for a subset of users connecting from parts of Europe. https://status.sightcall.com/incident/85306 Mon, 02 May 2022 05:00:00 -0000 https://status.sightcall.com/incident/85306#250d1923c73f6e3b14518b2b4b0c0a7db3c92df64f8221e3efd7688953a33fa7 Our platform is showing "Offline" for a subset of users connecting from parts of Europe. https://status.sightcall.com/incident/84607 Thu, 28 Apr 2022 11:15:00 -0000 https://status.sightcall.com/incident/84607#fd878282042d9864ce5e4f57925fde07bb79d0dd11ddf40418a221fa487f56ee Our operations team have identified the root cause of the issue and restored the service to full operation https://status.sightcall.com/incident/84607 Thu, 28 Apr 2022 10:39:00 -0000 https://status.sightcall.com/incident/84607#720bcdf4f95a2afc236ee247411424f8f9979bf7251cd6907563c123b7015b73 We are getting reports that users are unable to connect to our cloud. The console will show "Offline" and calls cannot be started. https://status.sightcall.com/incident/82997 Wed, 20 Apr 2022 18:30:00 -0000 https://status.sightcall.com/incident/82997#d9dff1fb6a3566cd8a62fe461acf728ed7c9fabe5642ec2c825c7abf5d623821 We have reset our servers to their previous configuration and the service is fully restored https://status.sightcall.com/incident/82997 Wed, 20 Apr 2022 08:42:00 -0000 https://status.sightcall.com/incident/82997#01b5ba714feb06d1b2c2ab7e3f3d1d8445eed92a192b02fd4514345b98d76d17 We have deployed a partial fix to one of our subsystems which seems to have restored some functionality. Logging in and placing calls should now be possible, with potential slower response times than usual https://status.sightcall.com/incident/82997 Wed, 20 Apr 2022 07:30:00 -0000 https://status.sightcall.com/incident/82997#9ffc6dd9c2c734cf66ecab9c74ad2e66d416d260b6917faee95f544e46f4ed9f We can confirm that 1/3rd of our servers are affected, which has spillover effects on the other ones. Users may not be able to login, make changes to configurations or in rare instances place calls at this time. We are still investigating for a root cause and a fix. https://status.sightcall.com/incident/82997 Wed, 20 Apr 2022 06:23:00 -0000 https://status.sightcall.com/incident/82997#5507ab18b548d69cb96f1b2b9942e7f89700ef0c4886e5bbf80bd12bd68f3792 We are aware of intermittent issues affecting our platform this morning. Our operations team is currently investigating. https://status.sightcall.com/incident/73881 Sun, 03 Apr 2022 09:00:00 +0000 https://status.sightcall.com/incident/73881#a3ca8270963204b84f84246286cd49c70bb93ad9c9f76d31879cbcc1a94211b9 Maintenance completed https://status.sightcall.com/incident/73881 Sun, 03 Apr 2022 09:00:00 +0000 https://status.sightcall.com/incident/73881#a3ca8270963204b84f84246286cd49c70bb93ad9c9f76d31879cbcc1a94211b9 Maintenance completed https://status.sightcall.com/incident/73881 Sun, 03 Apr 2022 07:00:00 -0000 https://status.sightcall.com/incident/73881#506693a2cdd249268d68de924ad09b3d04c2cc403752f209c559270112906138 SightCall will release an update on April 3, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period. Additional details will be shared closer to the release date. Should you have any questions regarding the update, please contact your SightCall Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/73881 Sun, 03 Apr 2022 07:00:00 -0000 https://status.sightcall.com/incident/73881#506693a2cdd249268d68de924ad09b3d04c2cc403752f209c559270112906138 SightCall will release an update on April 3, 2022 between 1:00 am and 3:00 am PDT (08:00 - 10:00 UTC). Users may experience an interruption of service during the maintenance period. Additional details will be shared closer to the release date. Should you have any questions regarding the update, please contact your SightCall Customer Success Manager or SightCall Support. https://status.sightcall.com/incident/79647 Sun, 03 Apr 2022 06:44:00 -0000 https://status.sightcall.com/incident/79647#1fd227b1e94f7c11355a49515efc2d0b34fd112f0c1f77497f8e56ee9834127b Issue is resolved. We have identified the root cause. Service is back to normal. https://status.sightcall.com/incident/79647 Sun, 03 Apr 2022 06:31:00 -0000 https://status.sightcall.com/incident/79647#58c32c2c9121a7276aa7028804e4f5f1a13690b3cda8f008635efd019fa236ba Agent connected to Singapore server is not able to host call session successfully if the usecase has Recording or Multiparty enabled. We're currently working on fixing this issue. Workaround is available by connecting to different nearby server. https://status.sightcall.com/incident/75027 Wed, 09 Mar 2022 13:29:00 -0000 https://status.sightcall.com/incident/75027#bde245a52db22f82dd7ee04e828852a58554c26e9745dce8caedbaa972c760cf We have identified the root cause of the issue. The issue is now resolved. Thank you for your patience. https://status.sightcall.com/incident/75027 Wed, 09 Mar 2022 10:35:00 -0000 https://status.sightcall.com/incident/75027#a355dca1089fb9350e49206d14db2eae6131dac34526874a8152a3a455e2ce00 Admin users are experiencing intermittent error 500 when trying to access Case Reports or Recordings in admin.sightcall.com. https://status.sightcall.com/incident/73595 Fri, 25 Feb 2022 14:25:00 -0000 https://status.sightcall.com/incident/73595#81a0af08d9d69adc41a989a48102e424d1582c99801e445324e64dd683928d4e Identified the root cause and resolved the issue https://status.sightcall.com/incident/73595 Fri, 25 Feb 2022 10:42:00 -0000 https://status.sightcall.com/incident/73595#8b5edfdb3929e3bf3a1e49e0ab7a4d751531132379fd34da3f09b76b1a0ae86f Agents are not able to connect in Salesforce https://status.sightcall.com/incident/73592 Tue, 22 Feb 2022 17:43:00 -0000 https://status.sightcall.com/incident/73592#431fbc2953b472fe28db9914eaadd80300123e8b6bcef4bb58a33d519c43814a Identified the root cause, services restarted and the console is back up https://status.sightcall.com/incident/73592 Tue, 22 Feb 2022 15:50:00 -0000 https://status.sightcall.com/incident/73592#e00b386e63b50519b00dd7aa511bc152d1953ce474b227b784c5e28bb0bf4626 The US core console is unavailable