SightCall EU Platform
Operational
SightCall US Platform
Operational
All services are online
Last updated on Apr 18, 2026 at 3:24am UTC
Previous incidents
Apr 15, 2026
Users in Americas accessing tenants at Europe region may intermittently fails
Degraded
Resolved Apr 15, 2026 at 4:00pm UTC
services should be back to normal operation.
1 previous update
[retroactive post] Vision console/flows hosted on Europe tenants returns 'Not...
Downtime
Resolved Apr 15, 2026 at 2:00pm UTC
The issue is resolved
1 previous update
Apr 14, 2026
[Retroactive Outage Post] Some SightCall services was not responsive / error out
Downtime
Resolved Apr 14, 2026 at 1:21am UTC
Services are back to operational
3 previous updates
Apr 13, 2026
Pictures and recordings upload failing
Degraded
Resolved Apr 13, 2026 at 11:35pm UTC
Services is back to operational. Our operations team will be re-pushing the media, if they made it to our servers.
3 previous updates
Apr 12, 2026
Scheduled hosting infrastructure migration
Maintenance
Resolved Apr 12, 2026 at 3:00pm UTC
As communicated via an email in early March, we will be performing an infrastructure migration for tenants hosted in European region. During this maintenance period, SightCall service may be down but we hope to minimize the disruption.
Important Reminders:
No action is required by you or your teams relating to this migration. Please feel free to reach out to our Success and Support teams if any questions.