Previous incidents

December 2024
No incidents reported
November 2024
Nov 20, 2024
1 incident

Possible connection issues

Resolved Nov 20 at 12:55pm UTC

A scheduled update to our core product was performed on Sunday 11/17. Part of this update included minor changes to how the call setup conditions are configured. Unfortunately, this update created an unexpected “race condition” within certain integrated environments that
impacted customers using SightCall VISION integrated with Genysis, Salesforce, and NICE.

The root cause has been identified, and we deployed a fix to resolve the outage at 09:00 am PST 11/19.

We apologized for any inconve...

October 2024
No incidents reported