A scheduled update to our core product was performed on Sunday 11/17. Part of this update included minor changes to how the call setup conditions are configured. Unfortunately, this update created an unexpected “race condition” within certain integrated environments that
impacted customers using SightCall VISION integrated with Genysis, Salesforce, and NICE.

The root cause has been identified, and we deployed a fix to resolve the outage at 09:00 am PST 11/19.

We apologized for any inconvenience this has caused. We are working on improving the release testing process to minimize the future occurrence of similar issues.