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File upload attempts (e.g. saving pictures) errors out

Jan 12 at 04:50pm UTC
Affected services
SightCall EU Platform

Resolved
Jan 13 at 12:10am UTC

Issues is resolved, all operations back to normal

Created
Jan 12 at 04:50pm UTC

Some agents may encounter errors with file uploads (e.g. saving pictures), and the captured content never arrived at SightCall, which means that SightCall cannot recover anything. (Workaround is to manually back up by agent/guest)